IT Service Desk Technician

Position Description:

The successful candidate will be responsible for the configuration, installation, troubleshooting, and repair of personal computers, printers, telephones, mobile devices, and data communications equipment; configuration and support of mobile devices; installation, configuration, and support of desktop software systems; troubleshooting and resolving software and hardware problems; rotate through the role of on-call Help Desk technician on a periodic basis; perform other duties as assigned.

Responsibilities:

  • Works at the Help Desk receives Help Desk tickets and telephone calls focusing on answering computer user requests for assistance, problem-solving with a goal of first call resolution, providing troubleshooting and resolving software, hardware, mobile, and network problems.
  • Daily maintenance tasks, imaging computers, and remediating broken clients
  • Assesses and collects essential issue data relative to problem and customer information for the dispatching a work to next tier support.
  • Provides first—and second-level technical customer support. The first level of support duties includes receiving trouble calls via Help Desk tickets, telephone, and e-mail and resolving issues within the scope of the role. If problems require higher-level support, the Help Desk technician will dispatch a service ticket to the appropriate higher-level support personnel.
  • Provide local hands-on support when higher-level support needs physical assistance; second-level support involves solving routine technical problems remotely from the Help Desk.
  • Responsible for day-to-day manning of the Help Desk ticketing system for all computer-related trouble reported by local end users.

Qualifications:

  • Two (2) years of PC Technician experience in a business networking environment required
  • BS in Computer Sciences preferred
  • Microsoft MCSA or MCSE and A+ certifications preferred
  • Ability to lift and carry 50 pounds required
  • The ability to travel locally routinely required
  • Exceptional customer service/interpersonal skills required
  • Demonstrated extensive knowledge of personal computers in a networked environment, including data and telecommunications equipment required
  • Knowledge of and experience with local area networks and associated protocols and equipment. Specifically, Microsoft Windows, IOS environments, mobile devices, firewall technology, and TCP/IP. Familiarity with Cisco networking equipment is preferred
  • Authorized to work in the US without work visa sponsorship

What We Can Offer You

  • A comprehensive compensation package including bonuses, benefits, and stock purchase plans where applicable
  • Mileage and per diem for the onsite position is provided
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • An Opportunity to transform Traditional Mining into the future of Digital Mining
  • Opportunities to grow and learn with industry colleagues are endless

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